Business Terms and Delivery

  • Secret Touch Creations provides bespoke handcrafted jewellery.
  • All handcrafted gifts are individually made and so may appear slightly different to that shown on the website.
  • Should you not see something you like, please contact us via any of the contact details provided as handcrafted gifts can be adapted for your specific requirements.
  • Once we have received your order, we will confirm receipt by email. Upon receipt of payment, your order will be processed and dispatched to you by Royal Mail first class post within 3 working days, unless otherwise stated in the item description. Please feel free to get in touch if you have an urgent order and we will of course try to accommodate you.
  • Postage and packing for jewellery is £2.95 for UK mainland.
  • International orders are most welcome, however the recipients are responsible for local taxes and customs fees and are also responsible for any return fees if a package is refused. Deliveries to Europe usually take between 4-7 working days and to the rest of the world between 5-10 working days. However please note these times are not guaranteed and items make take longer than this.
  • Free delivery on orders over £30. For international orders, postage and packing will be charged at cost.

Returns

We want you to be perfectly happy with your purchase. If you have any problems with your purchase(s) once received, please let us know as soon as possible and we will only be too happy to replace any goods that are unsatisfactory.

Items must be returned unworn, in the perfect condition that it was sent within 14 days of delivery, together with the original packaging. Please obtain a Certificate of Posting from the Post Office and ensure that your name and address are enclosed together with the reasons for your return. On its safe return we will refund the monies, in the same format it was originally paid for. The return postage costs are the responsibility of the purchaser (unless the item is faulty).

All items are sent out in good condition but if for some reason the items arrive damaged or faulty we will of course refund or replace the items without cost to you. Please notify us of your intention to return items within 48 hours of receipt and again any refund etc will be made once the items are returned and received.

PLEASE NOTE: Refunds are not possible on earrings, bespoke or personalised items.

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